Unauthorized Retail Selling

Unauthorized Retail Selling

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Dear Platinum and above Leader:

In March, we communicated to you about unauthorized product sales on retail sites like Ebay and Amazon. At that time, we sought your assistance in communicating to downline IBOs that selling products on these sites, or providing product for others to sell, violated the IBO Rules of Conduct (Rule 4.5) and would not be tolerated.

We would love to be able to share with you today that unauthorized online product sales are no longer an issue, but unfortunately, the problem still exists. We continue to take measures to identify and sanction IBOs who are selling products on these sites. In fact, this year more than 200 IBOs have been sanctioned and 1500 product auctions have been removed, but our efforts have not been enough to stop the unauthorized sale of product.

Because you are a business leader, we are once again seeking your assistance in educating downline IBOs that selling products through unauthorized retail web sites (or providing products for others to sell) not only violates the IBO Rules of Conduct, but damages the businesses of fellow IBOs and affects the reputation of IBOs and Amway.

Amway and the IBOAI hear from IBOs on a daily basis who are affected by unauthorized online sales – IBOs who have spent the time and effort servicing their customers and teaching them about the features and benefits of Amway products only to lose them to someone who undermines their efforts by selling products online. Here are some quotes from Amway IBOs:

“We are losing our business and credibility thanks to the people violating the rules.”

“These people are taking customers from IBOs and I lost a sale because of them.”

“This is a major concern as I have already lost a customer.”

“I just lost a customer and money. If this continues, I will lose hope.”

Purchasing from unauthorized retail web sites is also bad for customers:

  • Products offered for sale through these sites are being sold by IBOs outside of the contractual agreement with Amway or are being sold by individual third parties (non-IBOs) who are not authorized to sell Amway products
  • They are not covered by the Amway Satisfaction Guarantee or any warranties
  • Amway cannot guarantee the products are not expired, counterfeit or tampered with
  • When purchasing from unauthorized sites, customers miss out on the valuable product knowledge and personalized service that IBOs offer

Your support is needed in communicating to downline IBOs that selling products on Ebay and Amazon, or supplying products for others to sell, is damaging to EVERYONE and will not be tolerated.

Working in partnership, we can be successful in curbing this problem.

Sincerely,

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Gary VanderVen

Director, Global Business Conduct & Rules

Tom’s Thoughts for May 2012

LEADERSHIP

To know why to do something is wisdom

To know how to do it is skill

To know when to do it is judgement

To strive to do it best is dedication

To do it for the benefit of others is service

To want to help others is compassion

To do this quietly is humility

To get the job done is achievement

To get others to do all these things is leadership

Tom’s Thoughts for April 2012

Twelve Tips for a Positive Attitude

More than 100 years ago, author Robert Louis Stevenson offered the following tips for maintaining a positive attitude.  They still apply today.

1.  Make up your mind to be happy.  Learn to find pleasure in simple things.

2.  Make the best of your circumstances.  Everyone has problems.  The trick is to make laughter outweigh the tears.

3.  Don’t take yourself too seriously.  Don’t think that somehow you should be protected from misfortunes that befall others.

4.  You can’t please everybody.  Don’t let criticism worry you.

5.  Don’t let your neighbor set your standards.  Be yourself.

6.  Do the things you enjoy doing, but stay out of debt.

7.  Don’t borrow trouble.  Imaginary burdens are harder to bear than the actual ones.

8.  Hate poisons the soul, so don’t carry grudges.  Avoid people who make you unhappy.

9.  Have many interests.  If you can’t travel, read about new places.

10. Don’t hold post-mortems.  Don’t spend your life brooding over sorrows and mistakes.

11. Do what you can for those less fortunate than yourself.

12. Keep busy at something.  A busy person never has time to be unhappy.

Tom’s Thoughts for March 2012

11 Commandments for an Enthusiastic Team

 

1.  Help each other be right.

2.  Look for new ways to make ideas work – not for reasons they won’t work.

3.  If in doubt, check it out!  Don’t make negative assumptions.

4.  Help each other win.

5.  Speak positively.

6.  Maintain a positive mental attitude no matter what the circumstances.

7.  Act with initiative and courage as if it all depends on you.

8.  Do everything with enthusiasm – it is contagious.

9.  Whatever you want, give it away – like a smile.

10.Don’t lose faith – never give up!

11.Have fun!!!