|Unauthorized Retail Selling|
|Dear Platinum and above Leader:
In March, we communicated to you about unauthorized product sales on retail sites like Ebay and Amazon. At that time, we sought your assistance in communicating to downline IBOs that selling products on these sites, or providing product for others to sell, violated the IBO Rules of Conduct (Rule 4.5) and would not be tolerated.
We would love to be able to share with you today that unauthorized online product sales are no longer an issue, but unfortunately, the problem still exists. We continue to take measures to identify and sanction IBOs who are selling products on these sites. In fact, this year more than 200 IBOs have been sanctioned and 1500 product auctions have been removed, but our efforts have not been enough to stop the unauthorized sale of product.
Because you are a business leader, we are once again seeking your assistance in educating downline IBOs that selling products through unauthorized retail web sites (or providing products for others to sell) not only violates the IBO Rules of Conduct, but damages the businesses of fellow IBOs and affects the reputation of IBOs and Amway.
Amway and the IBOAI hear from IBOs on a daily basis who are affected by unauthorized online sales – IBOs who have spent the time and effort servicing their customers and teaching them about the features and benefits of Amway products only to lose them to someone who undermines their efforts by selling products online. Here are some quotes from Amway IBOs:
“We are losing our business and credibility thanks to the people violating the rules.”
“These people are taking customers from IBOs and I lost a sale because of them.”
“This is a major concern as I have already lost a customer.”
“I just lost a customer and money. If this continues, I will lose hope.”
Purchasing from unauthorized retail web sites is also bad for customers:
Your support is needed in communicating to downline IBOs that selling products on Ebay and Amazon, or supplying products for others to sell, is damaging to EVERYONE and will not be tolerated.
Working in partnership, we can be successful in curbing this problem.
Director, Global Business Conduct & Rules